Terms and Conditions
1. Service Charge
For the purposes of this notice the term “service charge” means any of the following – service charge, booking charge, travel charge, trip charge and/or diagnostic fee. The service charge is non-refundable after 4pm on the day the appointment was originally made. If you wish to cancel the appointment please notify us before 4pm the same day you made the appointment and we will cancel the appointment and refund the charge in full. The appointment can be rescheduled, if needed, without penalty. Rescheduling the job does not reset the non-refundable status of the payment. If a job is canceled without rescheduling after 4pm on the day of booking, the original payment of the service charge will be applied as a credit on your customer profile for future use.
Example: If you call in on Monday at 1pm and schedule an appointment for Wednesday you must call by 4pm on Monday to cancel Wednesday’s appointment in order to have the charge refunded.
2. Terms and Conditions for Residential Repair
RD Appliance Service, Corp. provides a one year guarantee on parts and labor for repairs not covered by a manufacturer factory warranty, unless otherwise noted. RD Appliance Service, Corp. provides no guarantee for repairs not covered by manufacturer factory warranty on residential machines used in commercial settings. RD Appliance Service, Corp. provides a 180 day guarantee on repairs not covered by manufacturer factory warranty on outdoor products. RD Appliance Service, Corp provides a 30 day guarantee on Bosch and Thermador Microwave repairs. Customer abuse or misuse, repairs completed with customer provided, discontinued, used or refurbished parts sourced from alternative sources, maintenance and diagnosis are not covered by any guarantee.
The guarantee provided by RD Appliance Service, Corp. does not affect, in any way, either by limiting or extending, the manufacturer factory warranty period of any product.
A problem with a product that is within the above terms of the RD Appliance Service, Corp. guarantee, which stems from the same root cause as the original service performed, will be repaired free of charge, or, if RD Appliance Service, Corp. deems it appropriate, the original repair cost may be refunded partially or in full. If the root cause of the problem is different than the original root cause the repair will be billed in full, including service charge, trip charge, diagnostic fee, parts, labor, shipping and any other charges that may apply.
Manufacturers factory warranty does not cover no fault found, customer education, user error and/or installation, shipping or delivery related issues. Customer is responsible for service charge, trip charge, diagnostic fee, parts, labor, shipping and any other charges that may apply if any of the above are found to be the cause of the problem.
The decision to approve or deny a factory warranty claim can only be made by the manufacturer. If the manufacturer denies a factory warranty claim for any reason the customer will be responsible for the cost of the repair, including service charge, trip charge, diagnostic fee, parts, labor, shipping and any other charges that may apply.
Deposits on parts that need to be ordered are non-refundable in the event of a customer initiated order cancellation.
Repair quote prices valid for 30 days unless otherwise noted. After 30 days a new diagnosis may be required, which will include a new trip, service or diagnostic charge.
In the event that a problem does not occur during our initial diagnostic trip our No Problem Found policy dictates that we will come back at no charge to diagnose the same problem within 30 days. After 30 days there may be another service charge.
Dryer vents are part of the home, not part of the dryer, and as such are the responsibility of the homeowner unless otherwise noted.
3. Terms and Conditions for Commercial Repair
RD Appliance Service, Corp. provides a 90 day guarantee on parts and a 30 day guarantee on labor for repairs not covered by a manufacturer factory warranty, unless otherwise noted. RD Appliance Service, Corp. provides no guarantee for repairs not covered by manufacturer factory warranty on residential machines used in commercial settings or commercial machines used in residential settings. Customer abuse or misuse, repairs completed with customer provided, discontinued, used or refurbished parts sourced from alternative sources, maintenance and diagnosis are not covered by any guarantee.
The guarantee provided by RD Appliance Service, Corp. does not affect, in any way, either by limiting or extending, the manufacturer factory warranty period of any product.
A problem with a product that is within the above terms of the RD Appliance Service, Corp. guarantee, which stems from the same root cause as the original service performed, will be repaired free of charge, or, if RD Appliance Service, Corp. deems it appropriate, the original repair cost may be refunded partially or in full. If the root cause of the problem is different than the original root cause the repair will be billed in full, including service charge, travel charge, diagnostic fee, parts, labor, shipping and any other charges that may apply.
Manufacturers factory warranty does not cover no fault found, customer education, user error and/or installation, shipping or delivery related issues. Customer is responsible for service charge, travel charge, diagnostic fee, parts, labor, shipping and any other charges that may apply if any of the above are found to be the cause of the problem.
The decision to approve or deny a factory warranty claim can only be made by the manufacturer. If the manufacturer denies a factory warranty claim for any reason the customer will be responsible for the cost of the repair, including service charge, travel charge, diagnostic fee, parts, labor, shipping and any other charges that may apply.
Deposits on parts that need to be ordered are non-refundable in the event of a customer initiated order cancellation.
Repair quote prices valid for 30 days unless otherwise noted. After 30 days a new diagnosis may be required, which will include a new travel, service or diagnostic charge.
In the event that a problem does not occur during our initial diagnostic trip our No Problem Found policy dictates that we will come back at no charge to diagnose the same problem within 30 days. After 30 days there may be another service charge.
Dryer vents are part of the building, not part of the dryer, and as such are the responsibility of the building owner unless otherwise noted.